An insurance claim can be a complex experience. To assist you through your claim, we have put together a general claims process for your reference.

• The claim is received by one of our customer service representatives
• We review the information with the insured and determine if the loss requires emergency mitigation
• If mitigation is necessary, our Emergency Service Coordinator will contact the insured directly to coordinate the necessary services. We are usually on-site within one hour of receiving the claim to assess the damage and provide emergency services
• One of our estimating staff will contact the insured to schedule an appointment to complete a detailed repair estimate
• Our completed estimate will be forwarded to the insurance company for their approval
• Following the insurance company's approval of our estimate, and the insured's choosing of Trimac General Contracting to complete the project, the insured will be contacted by a Production Coordinator to schedule the repairs and reconstruction
• The Production Coordinator will meet with the insured, usually on-site, to review the scope of repairs and acquire the proper documentation to proceed. A completed Work Authorization Form will be required, and collection of the deductible applicable to the policy will also be done prior to starting the repairs
• The Production Coordinator and Customer Service Representatives will be in touch with the insured throughout the repair process to provide status updates, coordinate staff and sub-trade access and to ensure any questions or concerns the insured may have are answered
• Following completion of the repairs, the Production Coordinator will contact the insured to make certain that the repairs have been completed to their satisfaction
• The insurance company may require Trimac General Contracting to have the insured sign an "Authorization to Pay" form. This indicates the insured's satisfaction with the repairs and authorizes the insurance company to pay Trimac General Contracting for the work completed
• Should you have questions or concerns at any time during the mitigation or repair process, do not hesitate to contact a Customer Service Representative who will be pleased to provide the answers you need
• The insured will receive by mail a "Quality Assurance" questionnaire following completion of the project and we encourage all of our customers to complete the questionnaire in detail. Customer satisfaction is our top priority and we appreciate their feedback